Appointment Booking, Cancellation, and Deposit Policy

Each client’s appointment is very important to us. We take great care to ensure scheduling is handled efficiently so that our clients receive the level of service and professionalism that they deserve when they book with us.

Booking Appointments:
Clients can book appointments through our online booking system or by contacting us directly. Clients will receive confirmation of their appointment via SMS, 48hrs before the appointment date and time.

Cancellations and Rescheduling:
We understand that unforeseen circumstances may arise, and we appreciate advance notice of any changes to scheduled appointments. Clients are required to notify us of any cancellations or rescheduling requests at least 24 hours before their appointment time.

Cancellations or rescheduling requests made within 24 hours of the appointment time may incur a cancellation fee equal to 30% of the service price. Missed appointments (“no-shows”) will be charged 50% of the service price. This fee is non-refundable and cannot be applied to future services. Appointments booked within 24 hours of the scheduled appointment time may be cancelled or rescheduled up to 4 hours before the appointment time without incurring a cancellation fee.

Right to Cancel:
Under the Consumer Contracts Regulations 2013, consumers generally have a right to cancel services booked online within a cooling-off period of 14 days. However, this right does not apply to services that are scheduled to take place within the cooling-off period if the consumer has requested that the service starts within this period and has acknowledged losing the right to cancel. 

Group Bookings:
For large group bookings (e.g., wedding parties, prom groups), we require at least 72 hours’ notice for any cancellations or changes to the scheduled appointment. Cancellations or rescheduling requests made within 72 hours of the appointment time will incur a cancellation fee equal to 50% of the service price per guest.

Deposits:
Certain appointments, such as those requiring significant time or special materials (e.g., hair extensions, colour correction), may require a deposit upon booking. Deposits are non-refundable and do not contribute to the service total. They are intended to secure the appointment slot and cover any preparatory costs incurred by the salon.

Late Arrivals:
We understand that delays can happen, and we strive to accommodate clients whenever possible. Clients are allowed a grace period of 15 minutes from their scheduled appointment time. Beyond this grace period, we may need to reschedule the appointment to ensure the best possible service for all clients. If a client does not arrive or contact us within 15 minutes after the scheduled start time, the appointment will be considered a “no-show,” and applicable fees will be charged.

Agreement:
By booking an appointment with Little Foray, clients acknowledge that they have read, understood, and agree to abide by our booking, cancellation, and deposit policy. Clients are encouraged to reach out to us with any questions or concerns regarding our policy before booking their appointment.

We appreciate your cooperation and understanding. If you have any further inquiries or need assistance, please don’t hesitate to contact us.